TERMS & CONDITIONS

Terms & Conditions

All
 
DUE TO COVID–19 DAILY CHANGING RULES , ALL CUSTOMERS ARE REQUIRED TO CHECK THE BOARDERS RULES OF THE COUNTRIES THEY ARE PLANNING TO VISIT . OSSCONNECT WILL NOT BE RESPONSIBLE FOR ANY COVID-19 DAILY CHANGING RULES BEFORE OR AFTER BOOKINGS.

 

OSSConnect is providing multiple payment methods including safe and secured high-performance instant online payment gateway “Paymob” integrated on our platform to enable its customers to Increase their sales and never miss a single transaction.OSSConnect online payment gateway through Paymob is fully PCI DSSPCI DSS Certified, ensuring security and safety for every transaction.

General

Payment & Refund

Flight T & Cs

Hotel T & Cs

Instant Payment
Credit & Debits Cards
  • OSS payment gateway accepts credit and debit cards (Visa, MasterCard & Meeza Card) at any time online.
  • OSS accept corporate credit cards and personal credit cards owned by agency’s owners and management team.
  • Using customer credit/debit card is prohibited, and in case agency used customer card to pay any travel product or service on OSSConnect platform, the agency will be totally responsible for any kind of chargeback or claims made by the card holder and will be responsible to compensate OSS for the service invoice amount and any amounts OSS shouldered due to such transaction.
  • OSS reserve the right to demand from the agency and claim the compensation for any kind of card disputes and chargeback that might be incurred.
  • Refunds of any booking paid by credit/debit card whatever the reason of the refund is, will not be considered unless claim case created and approved by OSS as a refund case, and amount refund will remain subject to service provider and intermediate third-party approval.
  • Refunds for payment done by a credit card will be refund-back on same credit card and will take the necessary time of OSS and bank approvals according to bank regulations to be laid back on credit card statement, and agency will shoulder any charges could be occurred by requesting this refund.
  • The agency will have the facility to view its outstanding statement of account and the available balance including approved refund amounts online in real time.
  • Terms and conditions and usage information of mobile wallets are applied according to each wallet separately, for more information please click service name above.
  • Terms and conditions and usage information of Kiosk payment tools are applied according to each tool separately, for more information please click service name above.

 

Pre-payment
Deposit & Debit
  • Deposit & Debit as a pre-charge method to use the amount you already paid in advance in service consuming.
  • Agency’s Deposit & Debit plan can start from amount of USD 3,000. - or equivalent in EUR or EGP according to agency’s business needs, and deposit amount can be increased at any time by sending e-mail request to support@ossconnect.com.
  • Service-invoice is automatically generated for each booking when vouchered, and the invoice value will be reduced from agency’s available deposit amount on platform.
  • Statement of executed bookings will be sent to agency on weekly basis, and agency can re-charge the consumed amount and/or increase deposit at any time.
  • The agency has the right to object at any amount in the statement if cased, and if objection is accepted by OSS, case will be turned to pending till case solved.
  • Generally, refunds will be generated automatically on OSS platform and amount to come to agency’s statement of account to be used as a balance for future bookings.
  • Refunds of cancelled bookings after deadline, cancelled for force majeure, unused services or for any other reason will not be considered unless claim case created and approved by OSS as a refund case, and amount refund will remain subject to service provider and intermediate third-party approval.
  • The agency will have the facility to view its statement of account and the available balance including approved refund amounts online in real time.
  • Creating a Credit line plan with OSS is the best solution to keep agency’s business-flow smooth and Hussle free.
  • Agency’s credit line can start from amount of USD 10,000. - or equivalent in EUR or EGP according to agency’s business estimation during the accounting period, and credit amount can be increased at any time by sending e-mail request to support@ossconnect.com.
  • Agency have to provide OSS with a financial guarantee to cover the requested amount of the credit line, and this guarantee can be done by:
    • Cash deposit or Bank transfer to our Bank account.
    • Bank letter of guarantee (Bank terms and conditions applied).
    • Certified Bank Cheque.
  • OSS doesn't accept any other kinds of cheques or other monetary tools as financial guarantee to create credit line or to settle payments.
  • Service-invoice is automatically generated for each booking when vouchered, and the invoice value will be reduced from agency’s available credit amount on platform.
  • Statement of executed bookings will be sent to agency every 15 days, and agency will be allowed 5 working days to settle statement amount.
  • During the 5 days allowance, agency has the right to object at any amount in the statement if cased, and if objection is accepted by OSS, case will be turned to pending till case solved, and agency should proceed with the payment for the statement’s rest of amount in the due date.
  • Generally, refunds will be generated automatically on OSS platform and amount to come to agency’s statement of account to be used as a balance for future bookings.
  • Refunds of cancelled bookings after deadline, cancelled for force majeure, unused services or for any other reason will not be considered unless claim case created and approved by OSS as a refund case, and amount refund will remain subject to service provider and intermediate third-party approval.
  • The agency will have the facility to view its outstanding statement of account and the available balance including approved refund amounts online in real time.

 

Book now & Pay Later
What is it?
  • Book and Pay Later option is considered to be a payment method for bookings and is used for the reservation of the refundable items only for particular time limit. You may pay for it through any way of payment till the deadline, in case of not paying, booking will be cancelled automatically free of charge.
  • You can reserve and hold a booking without payment before the deadline of the booking which is defined by the supplier it comes from. If you decide to issue this booking, you can use any of the above payment methods. This payment method is not suitable for non-refundable bookings and offers from low-cost carriers.
  • This option can be used anytime along with all the above-mentioned payment methods.

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